Frequently Asked Questions
Find answers to common questions about our services, products, and support.
Pixel Pana offers a comprehensive range of digital solutions including custom web development, e-commerce website development, mobile app development, SEO and digital marketing, UI/UX design, digital products and templates, and technology consulting services. We specialize in creating modern, responsive, and SEO-optimized websites and applications tailored for businesses in Nepal.
The timeline for website development depends on the complexity and scope of your project. A simple business website typically takes 2-4 weeks, while a custom e-commerce platform may take 6-12 weeks. Complex web applications can take 3-6 months or more. We provide detailed project timelines during the initial consultation and keep you updated throughout the development process.
Yes, we can help you with domain registration and web hosting services. We work with reliable hosting providers and can set up and manage your hosting environment. We also offer domain search and registration services, with competitive pricing for various domain extensions (.com, .org, .np, etc.).
Our web development packages typically include responsive design, SEO optimization, content management system (CMS), contact forms, social media integration, Google Analytics setup, SSL certificate, basic maintenance for a specified period, and training on how to use your website. Additional features can be added based on your specific requirements.
Absolutely! We provide website redesign, maintenance, updates, and optimization services for existing websites. Whether you need to modernize your design, improve performance, add new features, or fix issues, we can help enhance your current website.
We accept various payment methods including bank transfers, eSewa, Khalti, and other digital payment gateways popular in Nepal. For international clients, we also accept payments through PayPal and bank wire transfers. Payment terms are typically discussed during project planning.
Yes, we offer ongoing support and maintenance packages to ensure your website remains secure, up-to-date, and performing optimally. Our maintenance services include security updates, content updates, backup management, performance monitoring, and technical support. We offer monthly or annual maintenance plans tailored to your needs.
Yes, all websites we develop are fully responsive and mobile-friendly. We use a mobile-first approach to ensure your website looks and functions perfectly on all devices, including smartphones, tablets, and desktops. This is essential for both user experience and SEO rankings.
Getting started is easy! You can contact us through our contact form, request a quote, or call us directly. We'll schedule a free consultation to discuss your project requirements, goals, and budget. After understanding your needs, we'll provide a detailed proposal with timeline and pricing. Once approved, we'll begin the development process.
Yes, we provide comprehensive training on how to manage and update your website. This includes training on the content management system, how to add/edit content, manage products (for e-commerce sites), and basic troubleshooting. We also provide documentation and video tutorials for reference.
Our refund policy depends on the type of service and project stage. For digital products, refunds are handled according to our terms of service. For custom development projects, we work on milestone-based payments, and refunds are discussed on a case-by-case basis. We always aim to resolve any issues and ensure client satisfaction before considering refunds.
Yes, we can integrate various third-party services including payment gateways (eSewa, Khalti, PayPal), email marketing platforms (Mailchimp, SendGrid), analytics tools (Google Analytics, Facebook Pixel), CRM systems, social media APIs, and more. We work with most popular APIs and services to enhance your website's functionality.